Privacy Policy

Welcome to bookalcatraz.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or book Alcatraz tour tickets through our platform. This policy applies to all users of our website and services.

bookalcatraz.com is an independent ticket reseller and travel service provider for Alcatraz Island tours. We work with established tour operators and ticket distribution partners to help customers secure Alcatraz tour reservations. We are not owned by, operated by, or officially affiliated with the National Park Service or Alcatraz Island. All trademarks and names belong to their respective owners and are used for descriptive purposes only. If you have questions or concerns about your privacy, you may contact us at support@bookalcatraz.com

We use your information to:

• Process bookings and payments
• Send booking confirmations, tickets, and important updates
• Coordinate with tour operators to fulfill reservations
• Provide customer support and resolve issues
• Improve website functionality and user experience
• Send marketing communications (where permitted)
• Prevent fraud and ensure platform security
• Comply with legal and regulatory requirements

You may unsubscribe from marketing emails at any time. Transactional emails related to your bookings will still be sent.

We do not sell your personal information. We may share information with:

• Tour operators and ferry providers to fulfill your booking
• Payment processors such as Stripe or PayPal
• Service providers including hosting, email delivery, analytics, and customer support tools
• Legal authorities when required by law

All partners are contractually required to protect your information and use it only for authorized purposes.

We use cookies and similar technologies to operate our website, analyze usage, and support marketing efforts.

You can manage cookie preferences through your browser settings or our cookie consent banner.

We use industry-standard safeguards to protect your information, including:

• SSL/TLS encryption
• PCI-DSS compliant payment processing
• Restricted access controls
• Secure servers and monitoring
• Regular security reviews

No online system is 100% secure, but we take reasonable steps to protect your data and respond promptly to any security incidents as required by law.

You may request to:

• Access your personal data
• Correct inaccurate information
• Request deletion (subject to legal obligations)
• Opt out of marketing communications
• Restrict or object to certain processing
• Receive a copy of your data in a portable format

To exercise these rights, contact support@bookalcatraz.com with "Privacy Rights Request" in the subject line.

Residents of certain US states, including California, Virginia, Colorado, Connecticut, and Utah, may have additional rights under applicable privacy laws. These include rights to access, delete, correct, and opt out of certain data uses. Requests may be submitted to support@bookalcatraz.com with "State Privacy Rights Request" in the subject line.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Bookings involving children must be made by an adult. If we learn that we have collected information from a child under 13, we will delete it promptly.

Our services are operated from the United States, and your information is processed and stored primarily in the US. If you access our website from outside the United States, including from the European Economic Area or the United Kingdom, your information may be transferred to and processed in the US. We strive to handle personal data in accordance with generally accepted privacy principles and will respond to reasonable data protection requests in line with applicable laws.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

We may update this Privacy Policy from time to time. Changes will be reflected by updating the "Last Updated" date above. Continued use of our services after updates indicates acceptance of the revised policy.

For privacy-related questions or requests, contact: Email: support@bookalcatraz.com