Need Help? Let's Sort It Out.
Answers to common questions, and how to reach our team.
How We Help
Not sure which Alcatraz tour is right for you? Need to change a booking you already made? Send us a message and a real person on our team will help. We are an independent booking service: we take your booking, arrange your tickets and answer your questions before and after your visit.
Managing Your Booking
- Haven't received your confirmation? Check your spam folder first. If it isn't there, use Manage Booking to have your ticket sent again.
- Want a different date? Send your booking reference and the date you would like and we will check availability for you.
- Travelling with a big group? Contact us before booking and we will look at what the operator can offer.
- Need extra assistance? Tell us about mobility or access needs ahead of time so the operator can prepare.
Cancellations and Refunds
Refunds are granted only when a cancellation is requested at least 72 hours before the scheduled tour start time (San Francisco local time).
If the operator cancels a tour for weather or safety reasons, you can choose a new date or a refund. The complete rules are in our Refund Policy.
Contact Information
Alcatraz Island Tours
Departures from Pier 33 Alcatraz Landing, San Francisco, CA 94111
support@bookalcatraz.com · We reply within 24 hours
Frequently Asked Questions
How do I receive my tickets?+−
Your e-ticket is sent by email once your booking is processed. You can also have it sent again from Manage Booking.
Where do I check in?+−
Check in at Pier 33 Alcatraz Landing, San Francisco, CA 94111 at least 30 minutes before your departure time and bring a valid photo ID.
Can I change my date or time?+−
Send us your booking reference and the date you would like and we will check availability. Changes follow the cancellation policy.
What happens if the tour is cancelled for weather or safety?+−
If the operator cancels a departure you can choose another date or ask for a refund.
Is the tour suitable for children?+−
Yes, children are welcome. Please see the ticket types in the booking section for the age groups.