Cancellation & Refund Policy

Overview

This Cancellation & Refund Policy explains the conditions under which cancellations, changes, and refunds are permitted for tours booked through bookalcatraz.com.

By completing a booking on our website, you agree to the terms outlined below.

Cancellation Eligibility

Refunds are only granted if a cancellation request is submitted at least 72 hours before the scheduled tour start time, based on local time at the tour location (San Francisco, California).

How to Cancel

Manage My Booking

All cancellations must be completed through the "Manage My Booking" section on our website.

To cancel:

1. Visit the Manage My Booking page
2. Enter your booking reference number and email address
3. Submit your cancellation request

The time the cancellation is successfully submitted through the Manage My Booking system will be used to determine refund eligibility.

Cancellations submitted by any other method will not be accepted.

Non-Refundable Situations

No refunds will be issued for:

• Cancellations made less than 72 hours before tour start time
• No-shows or failure to arrive on time
• Missed departures due to late arrival
• Voluntary early departures
• Partial use of tickets
• Weather-related conditions unless the tour operator officially cancels the tour
• Tours disrupted due to events beyond our control (including but not limited to weather, government actions, or security restrictions), unless the supplier provides a refund

Changes & Rescheduling

Changes or rescheduling requests are subject to availability and supplier approval.

• Requests made 72 hours or more before tour start time may be accommodated but are not guaranteed
• Requests made within 72 hours of tour start time cannot be changed or rescheduled

Additional fees may apply.

Supplier Cancellations

If a tour is cancelled by the tour operator due to operational reasons, safety concerns, or other circumstances, you will be offered either:

• A full refund, or
• An alternative date or experience (subject to availability)

Refund Processing

• Approved refunds are issued to the original payment method
• Processing time may take 5–10 business days, depending on your payment provider
• Service fees or processing fees may be non-refundable unless otherwise stated

Important Notes

• All times are calculated based on local tour time, not your local time zone
• Refund eligibility is strictly based on the timing of your cancellation submission
• bookalcatraz.com acts as an independent ticket reseller and cannot override supplier policies

Contact Us

For general questions regarding this policy, contact: Email: support@bookalcatraz.com