Terms & Conditions

Welcome to bookalcatraz.com. These Terms & Conditions govern your access to and use of our website and services. By visiting our website, making a booking, or using any part of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our website or services.

bookalcatraz.com operates as an independent ticket reseller and travel service provider for Alcatraz Island tours. We are not owned by, operated by, or officially affiliated with the National Park Service, Alcatraz Island, or Alcatraz City Cruises. All trademarks, names, and images are the property of their respective owners and are used for descriptive purposes only. We work with established tour operators and ticket distribution partners to help customers secure Alcatraz tour reservations.

• You must be at least 18 years old to make a booking
• By booking on behalf of others, you confirm that you have authority to do so
• All information provided must be accurate and complete

• All prices are shown in US Dollars unless otherwise stated
• Prices may include service fees, processing fees, or reseller margins
• Payment is processed securely through third-party payment processors such as Stripe or PayPal
• We do not store full credit or debit card numbers

Prices are subject to change until payment is completed.

Cancellation and refund policies vary depending on the tour type and supplier.

• Specific cancellation terms will be shown at checkout or in your booking confirmation
• Refund eligibility is determined by the applicable supplier's policy
• Missed tours, late arrivals, or voluntary early departures are generally non-refundable

We act as an intermediary and cannot override supplier cancellation rules.

By booking a tour, you acknowledge that:

• Tour schedules, routes, and inclusions may change due to weather, safety, or operational reasons
• Certain tours may involve physical activity, steep walking paths, or stairs
• You are responsible for assessing your own fitness and suitability for participation
• You must follow all safety instructions and rules provided by tour operators and authorities

Failure to comply may result in removal from the tour without refund.

Accessibility options vary by tour and are subject to availability.

• Requests for accessibility accommodations or special needs should be submitted at the time of booking
• We cannot guarantee accommodations unless explicitly confirmed

You agree not to:

• Use the website for unlawful purposes
• Attempt to interfere with site security or functionality
• Copy, scrape, or misuse website content without permission
• Provide false or misleading information

We reserve the right to restrict or terminate access for violations.

All website content, including text, layout, graphics, logos, and design, is owned by or licensed to bookalcatraz.com and is protected by intellectual property laws. You may not reproduce, distribute, or commercially use our content without prior written consent.

Our website may contain links to third-party websites or services. We are not responsible for their content, policies, or practices. Your interactions with third parties are governed by their own terms and policies.

To the maximum extent permitted by law:

• We are not liable for delays, cancellations, injuries, losses, or damages caused by third-party tour operators
• We are not responsible for events beyond our reasonable control, including weather, natural disasters, or government actions
• Our total liability for any claim shall not exceed the amount paid for the booking

You agree to indemnify and hold harmless bookalcatraz.com from any claims, damages, losses, or expenses arising from:

• Your misuse of the website
• Violation of these Terms
• Participation in booked tours

Your use of our services is also governed by our Privacy Policy, which explains how we collect and process personal information.

These Terms are governed by the laws of the United States and the State in which our business is registered, without regard to conflict of law principles. Any disputes shall be resolved in the appropriate courts within that jurisdiction.

We may update these Terms from time to time. Changes will be effective once posted on this page with an updated revision date. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

For questions regarding these Terms, contact: Email: support@bookalcatraz.com